Privacy Policy

Last updated: April 1, 2026

1. Information We Collect

Information You Provide

  • Account registration data (name, email, phone, dealership information)
  • Vehicle listing data (photos, descriptions, pricing, VIN)
  • Communications through the platform (messages, lead forms, contact requests)
  • Payment information (processed securely by Stripe -- we do not store card numbers)

Information Collected Automatically

  • Usage data (pages visited, features used, search queries)
  • Device information (browser type, operating system, screen resolution)
  • IP address and approximate location
  • Cookies and similar tracking technologies

2. How We Use Your Information

  • Provide, maintain, and improve the Service
  • Connect car buyers with dealerships
  • Process transactions and send related notices
  • Send technical notices, updates, and security alerts
  • Respond to your comments, questions, and support requests
  • Generate aggregated, anonymized analytics and market intelligence

3. Information Sharing

We do not sell your personal information. We may share information:

  • With dealerships when you submit a lead or contact request
  • With service providers who help us operate the platform (hosting, payment processing, analytics)
  • When required by law, regulation, or legal process
  • To protect the rights, property, or safety of DriveVeo, our users, or the public
  • In connection with a merger, acquisition, or sale of assets (with notice)

4. Data Security

We implement industry-standard security measures including encryption in transit (TLS) and at rest, row-level security for multi-tenant data isolation, regular security audits, and access controls. See our Security page for details.

5. Data Retention

We retain your data for as long as your account is active. Dealer data is available for export for 90 days after account closure. Consumer data is retained for 2 years after last activity, then anonymized.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate information
  • Request deletion of your data
  • Export your data in a portable format
  • Opt out of marketing communications
  • Withdraw consent where applicable

7. Cookies

We use cookies and similar technologies for session management, analytics, and personalization. See our Cookie Policy for details.

8. Children's Privacy

The Service is not directed to children under 16. We do not knowingly collect information from children under 16. If we learn we have collected such information, we will delete it promptly.

9. California Residents (CCPA)

California residents have additional rights under the CCPA, including the right to know what personal information is collected and how it is used, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or prominent notice on the Service at least 30 days before changes take effect.

11. Contact Us

Questions about this Privacy Policy? Contact us at privacy@driveveo.com.